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Privacy Policy

Aries Processing Ltd. (Cyprus) is deeply committed to protecting your personal information. This Privacy Policy explains the types of data we collect, why we collect it, and how we manage and use that information.

By using our services, you agree to this Privacy Policy, which forms part of the Website's Terms and Conditions. The terms "We," "Us," or "Our" refer to Aries Processing Ltd. (Cyprus), while "You" refers to the users of the Website.

The Website, CarvalhoBet (referred to as the "Casino," "Website," or "Company"), is owned and operated by Aries Processing Ltd. (Cyprus), a company based in Cyprus with business address at Thiseos, 7, Flat/Office 001, Strovolos 2042, Lefkosia, Cyprus. Aries Processing Ltd. (Cyprus) is licensed and regulated by the relevant Cypriot authorities in accordance with the applicable laws governing online services.

We reserve the right to modify this Privacy Policy occasionally. Should any changes occur, we will notify you by updating the terms on our platforms. We recommend that you check this Privacy Policy periodically to stay informed.

1.1 Information We Collect

Players must refrain from engaging in the following activities:

  • Collusion – Collaborating with others to gain an unfair advantage.
  • Exploiting System Loopholes – Abusing technical errors for unfair gains.
  • External Fraud – Participating in fraudulent activities with other casinos or payment providers.
  • Chargebacks & Payment Disputes – Attempting to reverse legitimate transactions.
  • Multiple Accounts – Creating more than one account per person or household.
  • False Documentation – Submitting altered or misleading identification or financial documents.
  • Any Other Deceptive Actions – Attempting to manipulate the system in any way.

1.2 Consequences of Fraudulent Behavior

We consider any information that can identify an individual as "Personal Information." This includes, but is not limited to:

  • First and last name
  • Date of birth
  • Residential or other physical address
  • Email address
  • Phone number
  • Nationality
  • Device ID
  • A video recording of you and a photographic image
  • Transaction details and history
  • Your IP address used to connect to the internet
  • Your location, time zone settings, and version details
  • Interaction metrics with CarvalhoBet (e.g., technical errors, service feature usage, content engagement, and preferences)
  • Information obtained from third-party sources (such as credit history)
  • Behavior-related data used for marketing and advertising purposes

You may be required to provide Personal Information when registering for an account or using our services. Additionally, we automatically collect data regarding your use of our website and services. This includes:

  • Usage preferences
  • Feedback on services
  • Administrative and traffic data (e.g., source IP address, access time, entry date, pages visited, language preferences, browser type, and crash reports)

This data is logged by our servers, which may be located in Luxembourg or other areas, and is crucial for providing and maintaining high-quality services. Rest assured, we do not gather any Personal Information without your knowledge.

How We Collect Data

We may automatically gather certain data or receive the Personal Information you share with us when using our services or communicating with us. We also obtain data from third-party vendors and service providers, including customer lists that are lawfully obtained. We may engage third-party providers to offer technical support, process transactions, and manage your account. Any information you share with these providers will be handled in accordance with this Privacy Policy. We will only use or share your Personal Information for the purposes outlined in this policy. We ensure that third-party agreements include robust privacy protections to safeguard your Personal Information.

How We Use Your Information

The Personal Information we collect is used for a variety of purposes, including:

  • Service Delivery: To provide our services, offer customer support, perform necessary identity verification, process transactions, and assist in third-party promotions, as well as to fulfill business needs related to the operation of our services.
  • Communication: To keep you updated with information about CarvalhoBet services, including notifications, updates, and customer service messages.
  • Compliance: To collect and verify identity and sensitive personal information as required by Know Your Customer (KYC) regulations and Anti-Money Laundering (AML) laws.
  • Transaction Services: To process your orders and keep you informed about them.
  • Improvement of Services: To resolve issues, assess performance, fix errors, and enhance the overall user experience of CarvalhoBet services.
  • Fraud Prevention & Credit Risk: To use your data for fraud detection, prevent abuse, and protect the security of users and services.
  • Personalization: To analyze your preferences and recommend features or services that may interest you, enhancing your CarvalhoBet experience.
  • Legal Obligations: To meet legal requirements, such as anti-money laundering regulations.
  • Legitimate Interests: To pursue legitimate interests, like preventing fraud and ensuring the security of users and the platform. We may share your personal information with select partners and third parties with whom we have agreements aligned with these purposes.

Surveys & Promotions

From time to time, we may request information through surveys or contests. Participation is voluntary, and you can decide whether to provide the requested details, such as contact information (name, address, phone number) or demographic data (postal code, age).

Advertising & Promotional Use

By accepting any contest prize or winnings, you consent to the use of your name for promotional and advertising purposes without any additional compensation unless prohibited by law. Additionally, unless you opt out, we may use your personal information (email, phone number) to inform you about products, services, promotions, and carefully selected third-party offers, including online poker, casino games, betting, backgammon, and more.

Sharing Your Information

We take the protection of your data seriously and do not sell your information. However, we may share your personal data in the following situations:

  • To perform business functions (e.g., analyzing data, marketing assistance, payment processing, etc.).
  • With subsidiaries or affiliates that comply with this Privacy Policy or equivalent data protection standards. Third-party service providers have access only to the data necessary for them to perform their designated functions, and they are prohibited from using it for other purposes.

Business Transfers

As our business evolves, we may buy or sell assets, including user data, in transactions. In such cases, your personal data may be transferred as part of the assets, though it will continue to be protected under this Privacy Policy. In the event of an acquisition, your personal information will be subject to the updated privacy terms provided by the acquiring entity.

Protection of Your Information

We take your privacy and security very seriously. All data we receive from you is stored securely in encrypted, password-protected databases within a protected network. Our services also use SSL encryption (128-bit) to protect your data in transit, ensuring your interactions with us remain secure. Additionally, our agents, affiliates, and service providers are also required to maintain high standards of security to safeguard your personal information.

Cookies

To enhance your experience with CarvalhoBet, we may use cookies and similar technologies, such as Local Shared Objects (flash cookies), when you visit our website. These tools help us track your preferences, improve our services, and personalize your experience by remembering your settings. Cookies cannot access other information on your device, and you can modify your browser settings to control or block them if desired. There are several types of cookies we use, including:

  • Strictly necessary cookies: Required for basic site functionality, including security and payment transactions.
  • Session cookies: Temporary cookies that allow you to navigate the site more efficiently during your visit.
  • Persistent cookies: Cookies that remain on your device for a set period to enhance your future visits.
  • Analytical cookies: Used to gather information on site usage to improve performance and user experience.

While you can disable cookies via your browser settings, please note that some features of the site may not function properly without them.

Security of Personal Information

We prioritize the safety of your personal data. Our robust security measures include encryption, firewall protection, and other state-of-the-art technologies to prevent unauthorized access, alteration, or disclosure of your information. While we take significant steps to protect your data, please note that no online system is completely secure. By using our services, you acknowledge and agree that we cannot guarantee absolute security, but we strive to minimize risks.

Access and Control of Your Personal Information

You have the right to:

  • Request confirmation on whether we are processing your personal data.
  • Access, correct, or update any information you've shared with us.
  • Request deletion of your personal data where permitted by applicable law.
  • Object to processing of your personal data for marketing or other legitimate interests.

To exercise these rights or if you have any questions, please contact our customer service team.

Minors

Our services are not intended for individuals under the legal age of majority (18 years or older). If we discover that a minor has submitted personal information, we will take steps to delete that data from our records.

International Data Transfers

Your personal information may be transferred, stored, and processed in locations outside of your home country. By using our services, you consent to the transfer of your data to countries that may not have the same level of data protection laws as your country of residence. Rest assured, we take all necessary steps to ensure your data is handled securely in compliance with applicable data protection standards.

Third-Party Practices

We cannot control the practices of third-party websites or services that you may access via links on our site. Their privacy policies will govern how your data is handled, and we encourage you to review them before sharing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practices. Any updates will be posted on this page, and we will make every effort to notify users of significant changes. By continuing to use our services after any updates, you consent to the revised terms.

Legal Disclaimer

Our services are provided "as is" and "as available" without any guarantees or warranties. We are not responsible for events beyond our direct control. While we strive to protect your data, we cannot guarantee that your personal information will always remain private or secure.